Shipping & Delivery Policies

Shipping Policy overview

Explore our delivery terms for custom, made-to-order anime apparel and merchandise. We are dedicated to providing a seamless shopping experience as we safely dispatch your unique pieces to addresses worldwide.

Please expect 5 to 7 business days for order fulfillment once your payment is cleared, with transit shipping times added on top of that. Estimated delivery periods vary depending on your destination country. As soon as your package leaves our facility, you will receive an automated shipping notification complete with live tracking details to trace your shipment. If you have already received your tracking link, please allow up to 3 working days for the courier's digital system to refresh and update your status.

For logistical efficiency, products purchased together in a single transaction may occasionally be shipped out in separate packages. With fulfillment networks positioned across the US, EU, and China, standard international transit typically ranges from 7 to 15 days. Please keep in mind that shipping timelines might face extensions during seasonal peak periods, including major holidays, Christmas, and New Year’s.

Custom Made-to-Order Timelines

• For Shoe Products: Please accommodate a window of 10 to 15 business days for your items to be manufactured and handed over to the carrier.

• For All Other Products: Our items are handcrafted and constructed on demand. Please allow a processing phase of 5 to 10 business days prior to dispatch.

• Note: Once your confirmation email arrives, allow up to two working days for the carrier's digital routing files to show progress.

When Will I Receive My Order?

Our extensive network of global production hubs utilizes multiple reputable carrier services to coordinate shipments. Because of this dynamic network, transit intervals are computed per item and should always be treated as optimal estimates.

We proudly handle international logistics via premier networks including UPS, USPS, DHL, YanWen, and Yun Express to deliver your items straight to your doorstep.

Fulfillment Commitments

Standard Products Sizing & Apparel Guide:

Sneakers & Custom Shoes Delivery Guide:

*Calculated from the exact day your checkout payment clears to the final afternoon your package arrives.

Unexpected Carrier Delays

Our helpdesk will actively notify consumers regarding any critical logistics disruptions caused by unforeseen external factors, such as harsh weather patterns or extreme peak holiday volumes. These unexpected disruptions generally add an extra 3 to 7 business days onto our standard delivery estimates.

Incorrect Delivery Information

It is vital to confirm that your complete shipping address is entered accurately during checkout.

• If our fulfillment software detects faulty or missing data fields on your invoice, our customer service team will contact you for a manual update, which will cause delivery delays.

• We cannot assume liability if a parcel is misdelivered due to an incorrect address or returned back to the hub. In these scenarios, packages are sent back to regional courier warehouses and automatically disposed of by their management. Please review your input invoice fields before reaching out to our support staff.

• For returned shipments resulting from inaccurate consumer address details, a standard re-shipping fee must be processed before we can resend your package.

• If you independently contact the carrier service after your order has departed our facility to arrange package forwarding or route redirection, we will not be responsible for parcels that end up lost, damaged, or stolen.

FAST EXPEDITED DISPATCH SERVICES ARE AVAILABLE. KINDLY CONNECT WITH OUR SUPPORT STAFF THROUGH THE CONTACT PAGE AND WE WILL ASSIST YOU WITH ACCELERATED METHODS.