Payment Terms

Credit and Debit Card Payments We accept a wide range of credit and debit card options for your convenience, all of which will be clearly shown during the checkout process.

To ensure complete safety, every card transaction is fully secured and encrypted via Stripe. Please be assured that Studio Ghibli Store never stores, collects, or accesses your card numbers or sensitive personal details. If you have any inquiries regarding your billing transactions on our online shop, please get in touch with your card-issuing bank directly for support. Additionally, you can complete your purchase using Apple Pay if you are browsing on an Apple device.

PayPal Payments When checking out via PayPal, our system will guide you to the official PayPal processing page. There, you can securely log in with your account credentials to approve the transaction. If you do not own a PayPal account, you can still finalize your order easily. Simply select the "Pay with Debit/Credit Card" option on that page, and you will be directed to a secure window to enter your card details and process the payment safely through PayPal's system.

Using Coupon Codes and Bonus Points You can redeem your dynamic coupon codes and earned bonus points directly on the checkout page. After entering the codes, remember to click the "APPLY" button so the system can instantly calculate and update your final discounted balance. Please note that if you progress through checkout without clicking "APPLY", the active markdown or points cannot be retroactively added to that invoice.

Essential Rules for Coupons:

• Ensure you input the coupon code accurately, without leaving any spaces before, inside, or after the characters.

• Promo offers are individual and cannot be stacked; only one discount code is permitted per order.

• Use your discount prior to its expiry date, which is explicitly shown when the voucher is distributed to you.

• Certain promotional codes may require a minimum purchase threshold or only apply to specific items while excluding others.

• Each promotional voucher code is eligible for a single usage only.

Secure Payment and Data Protection Guarantee a) To fulfill any order placed in our online store, we must collect the necessary personal data required to handle the processing and shipment. Mandatory input fields are clearly marked, while any other details you supply remain entirely optional. You may enter your address for a single purchase or register a password-protected account to save your credentials for faster future checkouts. You retain the right to modify or deactivate this user profile at any time.

To protect your information from unauthorized third-party access, our online ordering infrastructure is entirely encrypted using modern TLS protocols. When handling your data for order delivery, this includes providing professional customer support. In the ordinary course of business fulfillment, your details are shared with our third-party production centers and assigned courier services.

• Payments made via PayPal are handled by PayPal (Europe) S.à r.l. et Cie, S.C.A. (Luxembourg).

• Payments made via Stripe are handled by Stripe (USA).

In accordance with strict commercial and international tax frameworks, we are legally required to securely archive your transaction data, account addresses, and billing records for a rolling duration of ten years. (Legal bases: Art. 6(1) Sentences 1(b) and (f) GDPR).

b) During checkout, our integration with Stripe performs an automated fraud prevention assessment. This includes basic geolocation tracking based on your current IP address to check transaction validity against past processing history. On rare occasions, this risk check might temporarily decline a selected payment method to prevent fraudulent third-party use and protect our shop from credit defaults (Legal basis: Art. 6(1) Sentence 1(f) GDPR). As this relies on automated filters, you reserve the right to dispute a method rejection and request human review. Please contact our support team in such scenarios. We also recommend verifying your input details, as simple typing errors can sometimes trigger a system rejection.

c) Our checkout forms utilize the Google Maps Autocomplete feature (powered by Google LLC) to auto-fill shipping addresses and eradicate logistical errors. Google may analyze your IP address for location mapping and note the visited page on our platform. This function operates independently of whether you are actively signed into a Google profile. If you wish to prevent this data connection, please log out of your Google account before typing your address. Google handles this analytics data to generate user behavior patterns for marketing and platform design. You can opt out of this tracking directly via Google’s official Privacy Policy and Terms of Service.

d) Following a successful transaction, we will process your contact info to dispatch a automated email invite requesting an honest product review. These helpful evaluations assist our team in continuously improving our catalog and adapting our global inventory to your preferences.